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Encompass Health & Psychiatry (“we,” “our,” or “the Practice”) is committed to protecting your privacy and safeguarding your personal and health information. This Privacy Policy explains how we collect, use, disclose, and protect information obtained through our website and related services.

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1. Information We Collect

We may collect the following types of information:

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Personal Information

When you voluntarily submit information through forms on our website, we may collect:

• Name

• Email address

• Phone number

• Date of birth (if provided)

• Any other information you choose to share with us

 

Health Information

If you become a patient, you may provide protected health information (PHI) through intake forms, assessments, or communications. This information is handled in accordance with applicable healthcare privacy laws, including HIPAA where applicable.

 

Website Usage Information

We may collect non-identifiable information such as:

• IP address

• Browser type

• Device information

• Pages visited and time spent on the website

• Cookies and similar tracking technologies

 

2. How We Use Information

We use the information collected to:

• Respond to inquiries and appointment requests

• Provide clinical care and coordinate treatment (for established patients)

• Improve our website and services

• Communicate important updates

• Maintain internal records and administrative functions

• Comply with legal and regulatory requirements

 

3. Health Information and HIPAA

If you are a patient of the Practice, your protected health information (PHI) is managed in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable privacy laws.

We maintain administrative, physical, and technical safeguards designed to protect your health information from unauthorized access, disclosure, or misuse.

Please note that information submitted through general website contact forms may not be encrypted or secure. Do not include sensitive medical or emergency information in website forms.

 

4. Information Sharing and Disclosure

We do not sell or rent your personal information.

We may share information only in the following circumstances:

• With your consent

• With healthcare providers involved in your care

• With insurance companies for billing and reimbursement purposes (if applicable)

• With third-party service providers who support our operations (e.g., electronic health records, scheduling platforms), under appropriate confidentiality agreements

• When required by law, court order, or public health reporting obligations

• To protect patient safety or prevent harm

 

5. Cookies and Tracking Technologies

Our website may use cookies or similar technologies to enhance user experience and analyze website traffic. You may adjust your browser settings to refuse cookies; however, some website features may not function properly.

 

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal and health information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

 

7. Third-Party Services

Our website may use third-party tools or services (such as scheduling platforms, analytics tools, or electronic health record systems). These providers may have their own privacy policies governing the use of your information.

We encourage you to review the privacy policies of any third-party services you interact with.

 

8. Your Rights

Depending on applicable laws, you may have the right to:

• Access your health records

• Request corrections to your information

• Request restrictions on certain uses or disclosures

• Request confidential communications

• Obtain a copy of your records

Requests related to medical records will be handled in accordance with applicable healthcare laws and practice policies.

 

9. Links to Other Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites.

 

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

 

11. Contact Information

If you have questions about this Privacy Policy or how your information is handled, please contact:

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Encompass Health & Psychiatry
539 W. Commerce St, Ste 4455, Dallas, TX 75208

Ph: 972-848-9667

Email: info@encompasshap.com

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